Privacy Policy

Below you will find information about the collection of personal data when using our website. Personal data includes all data that can be related to you personally (e.g., name, address, email addresses, user behavior, IP address) in accordance with Art. 13 of the General Data Protection Regulation (GDPR).

1. Who is responsible for data protection in our practice?

The following party is responsible for data protection and available for questions:

MVZ Zahnmedizin Pankow GmbH
Garbátyplatz 1
13187 Berlin

Phone: +49 30 499 1985 99
Mail: datenschutz@dentalzentrum-pankow.de 

2. Which personal data do we collect?

We collect, store, use, transmit, or delete the following personal data:

  • Visitors to our website and patients of our practice who are natural persons.
  • All other natural persons who come into contact with our practice (e.g., authorized representatives of patients, legal guardians, employees of legal entities, visitors to our website).

We collect personal data from you when you contact us—e.g., by email or telephone—and request an appointment.

We process the following personal data:

  • Personal information (e.g., first and last name, address, date and place of birth, email address, telephone number, insurance status);
  • Data related to your online behavior and preferences (e.g., IP addresses, unique identifiers of mobile devices, data on your visits to our website, devices you used to access our website).

We only collect information about children when they are presented to our practice as patients by their legal guardians.

3. Who may receive your personal data?

If certain functions of our website use external service providers, we will inform you in Section 5 of this privacy policy about the respective processes. We will also specify the criteria for data retention.

4. For what purpose do we use your data and on what legal basis?

When you use our website solely to obtain information about our practice, we collect only the personal data that your browser transmits to our server. To display our website and ensure stability and security, we collect the following data (legal basis: Art. 6 para. 1 sentence 1 lit. f GDPR):

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status / HTTP status code
  • Amount of data transferred in each case
  • Website from which the request originates
  • Browser
  • Operating system and its interface
  • Language and version of the browser software

Additionally, cookies are stored on your device when you use our website. Cookies are small text files stored by your browser that provide certain information to the party setting the cookie (in this case, us). Cookies cannot execute programs or transmit viruses. They make the website more user-friendly and efficient.

Use of cookies:

a) This website uses the following types of cookies, explained below:

  • Transient cookies (see b)
  • Persistent cookies (see c)

b) Transient cookies are automatically deleted when you close the browser. These include session cookies, which store a session ID that allows various requests from your browser to be assigned to a single session. Session cookies are deleted when you log out or close your browser.

c) Persistent cookies are deleted automatically after a specified period, which varies by cookie. You can delete these cookies at any time in your browser's security settings.

d) You can configure your browser settings to block third-party cookies or all cookies. Please note that this may affect your ability to use all features of the website.

If you contact us by email or via our contact form to schedule an appointment or ask a question, we store the data you provide (your email address, and if applicable, your name and phone number) to process your request. We delete this data when storage is no longer necessary or restrict processing if statutory retention obligations apply (legal basis: Art. 6 para. 1 sentence 1 lit. b GDPR).

5. What are your data protection rights?

You have the following rights regarding your personal data:

  • Right of access (Art. 15 GDPR)
  • Right to rectification or deletion (Art. 16 and 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to object to processing (Art. 21 GDPR)
  • Right to data portability (Art. 20 GDPR)

6. How can you lodge a complaint?

You may file a complaint regarding data processing with the supervisory authority responsible for us:

Berlin Commissioner for Data Protection and Freedom of Information
Maja Smoltczyk
Friedrichstr. 219, Visitor entrance: Puttkamerstr. 16–18, 10969 Berlin

Google Maps

This site uses Google Maps via an API. Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use Google Maps, your IP address must be stored. This data is usually transmitted to and stored on a Google server in the USA. We have no control over this data transmission. Use of Google Maps is based on our legitimate interest in presenting our website attractively and enabling easy location of our practice (Art. 6 para. 1 lit. f GDPR). For more information, see Google’s privacy policy: https://www.google.de/intl/en/policies/privacy/.

Spam protection with Google reCAPTCHA

We use Google reCAPTCHA in forms on our website to verify whether entries are made by human users or by automated systems (“bots”). The tool automatically analyzes user behavior using information such as IP address, time spent on the page, and mouse movements. The data includes usage data (e.g., accessed pages) and communication data (IP address, browser type, operating system). The purpose is to prevent misuse of our contact form and increase security. Legal basis: legitimate interest under Art. 6 para. 1 sentence 1 lit. f GDPR. Data recipients: Google Ireland Ltd. and our hosting provider. Data is processed within the EU. For more information: https://policies.google.com/privacy

Website analytics (Jimdo statistics)

When you visit our website, we collect usage information through an analytics tool provided by our hosting service. Your IP address and user agent are collected, shortened, and stored as a hashed visitor ID using a SALT that changes every 24 hours. This ensures anonymity. We do not combine this data with other data, and it is stored only on the hosting provider's server.

We process analytics data, HTTP data, and web analytics profile data to analyze user behavior in aggregated form and improve our website. Legal basis: legitimate interest under Art. 6 para. 1 lit. f GDPR.

The collected data is shared with our hosting provider and processed within the EU.